Contact
Last updated
PDF Loft is operated by wrxstack. Email us for support, billing, privacy requests, security reports and grievances.
1. The business
wrxstack
IndiaEmail: contact@wrxstack.com
2. What to write about
Use the email address above for every subject. To help us answer quickly, write from the email address on your PDF Loft account and start the subject with one of these words:
| Subject begins with | Use it for |
|---|---|
| Support | Questions about using PDF Loft, or something not working |
| Billing | Payments, invoices, plan changes and refunds |
| Privacy | Access, correction, export or deletion of your personal data |
| Security | Reporting a vulnerability, as described on the security page |
| Grievance | A complaint for our Grievance Officer |
Never send us your password, a sign-in code or your full card number. We will never ask for them.
3. How quickly we respond
- Support and billing: answered in the order they arrive, with Business and Enterprise accounts answered first. Support for the Free plan is the help centre, but we answer billing, privacy, security and grievance emails from every account.
- Refund requests: a decision within 15 days, as described in the refund and cancellation policy.
- Privacy requests: a reply within one month, or sooner where the law requires.
- Grievances: acknowledged within 24 hours where India's rules require it, and resolved within 15 days.
- Security reports: acknowledged as a priority.
4. Grievance Officer
In line with India's Information Technology Act, 2000 and the rules made under it, and the Digital Personal Data Protection Act, 2023, wrxstack has appointed a Grievance Officer to handle complaints about PDF Loft, its content and the processing of personal data.
Grievance Officer, wrxstack
IndiaEmail: contact@wrxstack.com, with "Grievance" at the start of the subject.
Tell us who you are, how to reach you, what the complaint is about, and any account, document or payment it concerns. We acknowledge a grievance within 24 hours where the rules require it and resolve it within 15 days of receiving it. If you are not satisfied with the outcome, you may take the matter to the authority that applies to you, such as the Data Protection Board of India for personal data.
5. Legal notices
Formal legal notices may be sent by post to the address above, with a copy by email. Our terms of service explain which law governs them.