Delivery policy
Last updated
PDF Loft, provided by wrxstack, is an online service. Nothing physical is shipped and there is no delivery charge. A paid plan is applied to your account as soon as the payment is confirmed, normally within minutes, and you use it in your browser and in our apps.
1. A digital service
PDF Loft provides PDF tools, a document library and electronic signatures over the internet. We do not ship goods, discs, printed documents or any other physical item, and we never charge for shipping. Everything you buy is delivered to your PDF Loft account.
2. When you get access
- Paid plans bought on the website: your plan is applied to your account immediately after your payment processor confirms the payment. For most payments this happens within minutes. Some methods, such as bank transfers and mandates set up for recurring payments, can take longer to confirm, and the plan is applied as soon as they do.
- Purchases in the mobile app: your plan is applied once Apple or Google confirms the purchase to us. A plan bought on any platform works on every platform where you sign in.
- Trials and the Free plan: available as soon as you create and verify your account. No payment is involved.
- Enterprise: the agreed plan is applied to your account when we set it up under the signed agreement.
We email a receipt and an invoice to the account owner for every payment.
3. Delivery of your files
The result of every tool is delivered in your browser or app as a download, and you can save it to your library. Results that you do not save are deleted 2 hours after they are produced, so download or save anything you need. Download links are short lived and work only for your account.
4. If your plan does not appear
If your payment succeeded but your account does not show the new plan within one hour:
- Sign out of PDF Loft and sign in again, and check that you are looking at the account you paid for, if you belong to more than one.
- Check your email for the receipt, including your spam folder.
- Email us with the email address on your account, the date and amount of the payment, and the receipt or payment reference if you have one.
We will apply your plan, or, if we cannot, refund the payment in full as described in the refund and cancellation policy. If you paid and were charged twice, we refund the duplicate.
5. Contact
wrxstack
IndiaEmail: contact@wrxstack.com