Refund and cancellation policy

1. What this policy covers

This policy applies to the Pro, Team and Business plans bought on the PDF Loft website, and explains what happens for purchases made in the mobile app through the App Store or Google Play. Enterprise plans follow the written agreement signed with us. This policy forms part of the terms of service.

2. Free plan and trials

The Free plan costs nothing. A new personal account starts with a 7-day Pro trial and a new team account with a 7-day Team trial. A trial needs no card and takes no payment, so there is nothing to refund. When a trial ends without payment, the account moves to the Free plan and nothing is deleted. We email you 2 days before a trial ends.

3. Cancelling

The account owner can cancel a paid plan at any time from the billing settings. Cancellation stops the next renewal and takes effect at the end of the period you have already paid for. You keep every feature of your plan until then, and we email you to confirm the cancellation.

When the period ends, the account moves to the Free plan. Your documents are not deleted. Storage above the Free limit becomes read only until the account is back under it, so you can still download everything. Cancelling a plan does not delete your account; you can do that separately in your account settings.

4. Upgrades and downgrades

• Upgrade: takes effect at once. You pay the difference between the two plans for the rest of the current period, worked out pro rata, and the new limits apply immediately.
• Downgrade: takes effect at the end of the current period. You keep the higher plan until then, so the difference is not refunded. The lower limits apply from the next period.
• Monthly to yearly, or yearly to monthly: treated as an upgrade or a downgrade by price, under the two rules above.

5. Extra members

Team and Business plans can add members beyond those included. Adding a member is charged at once for the rest of the current period, worked out pro rata. Removing a member lowers the charge from the next period. The current period for a removed member is not refunded, because that seat was available to you for the period you paid for.

6. Failed renewal

If a renewal payment fails, the payment is retried over 7 days and we email you each time it fails, so that you can update your payment method. If the last attempt fails, the account moves to the Free plan. Nothing is charged for the period that was not paid, and your documents and data are kept. You can buy a plan again at any time.

7. When we give a refund

We refund a payment in full when:

• we charged you twice for the same plan and period;
• we charged the wrong amount, or charged for a plan you did not choose, because of an error on our side;
• we charged you after a cancellation had already taken effect;
• you paid but your plan was never applied to your account, and we could not fix it after you told us;
• we close a paid account for a reason that is not your fault, in which case we refund the unused part of the current period.

Outside these cases, payments for a period that has started are not refunded, and unused tasks, credits or storage are not refunded or carried over. Nothing in this policy removes a right to cancel or to a refund that the consumer law where you live gives you and that cannot be waived; where such a right applies, we honour it.

8. How a refund is paid

Refunds are issued by our administrator through the same payment processor that took the payment, to the original payment method. We cannot send a refund to a different card or account. If you paid in rupees, the refund is in rupees; if you paid in US dollars through our merchant of record, the refund comes from the merchant of record, which may appear on your statement under its own name. A refund includes the tax charged on the refunded amount. How long it takes to reach you after we issue it depends on your bank, card issuer or payment method, and we email you when we issue it.

9. App Store and Google Play purchases

A subscription bought in the PDF Loft mobile app is billed by Apple or Google. Cancel it in your App Store or Google Play subscription settings; it then ends at the end of the paid period. Refunds for these purchases are decided by Apple or Google under their own policies, and we cannot issue them. Ask Apple or Google directly. If they grant a refund, the plan is removed from your account when they tell us.

10. How to ask for a refund

Email contact@wrxstack.com from the email address on your account, or name that address in your message. Include the account name, the date and amount of the charge, the invoice number if you have it, and why you are asking. We tell you our decision within 15 days. If you are not satisfied, you can raise a grievance as described on the contact page.

Please contact us before disputing a charge with your bank. A dispute can take weeks, while we can usually correct a billing error much sooner.