Plans, payments and invoices

Paying for a plan

1. Open Billing. Only the owner of the account can buy or change a plan.
2. Choose the plan, monthly or yearly billing, your billing country and, on Team and Business, any extra members. The country decides how you pay: in India in rupees with GST included, everywhere else in US dollars with tax added at checkout.
3. In India, enter a coupon code if you have one, then check the total, which shows the GST inside it. Elsewhere the total is before tax, and the tax is shown in the payment window before you pay.
4. Subscribe in the secure payment window. The plan starts as soon as the payment is confirmed, usually within a minute, and the receipt arrives by email. In India you can also pay for one period only with the pay once button.

Change plan, add members or stop renewal

1. Open Billing. Under Automatic renewal you see the next renewal date and the amount.
2. To move to a dearer plan, choose it and select Change plan. It starts at once and you pay the difference for the rest of the period.
3. To move to a cheaper plan, choose it the same way. It starts with the next period, and nothing is refunded for the current one.
4. On Team and Business, set the extra members. More members start at once and the rest of the period is charged; fewer start with the next period.
5. To stop renewal, select Stop renewal. The plan keeps working until the end of the period you paid for. Select Resume renewal before then to undo it.
6. Outside India, select Update payment method to change the card on our payment provider's page. A card that is about to expire is mentioned there and by email.

Good to know

• A subscription renews by itself at the end of each month or year and charges the same card. A payment made once covers one period and does not renew; you are emailed a week and a day before it ends.
• Paying again for the same plan adds the new period after the one you have; nothing is lost.
• If a renewal payment fails, it is tried again over seven days and you are emailed each time. If it still fails, or when a stopped or one-time period ends, the account moves to the Free plan and keeps everything it saved.
• Every payment has an invoice under Billing. In India it is a GST invoice, ready to print or save as a PDF. Elsewhere it is issued by our payment provider and opens from the same list.
• Team Wrxstack can give an account a paid plan free until a date. Billing then shows Complimentary until that date, and the account moves to the Free plan on it.
• The billing country is chosen when you first pay. It can change only between periods, when no paid period or renewing subscription is running.